Project news
Project
Kosice 2.0 Košice, Slovakia
Edit 30 September 2022
by City of Košice

Business and non-profit people brought a new perspective on the first contact with the city of Košice

design sprint kosice
The challenge of the second Košice 2.0 design sprint was to make the first contact with the city of Košice more efficient. The participants left the online space, and within two days, they created, tested, tuned, and prototyped the solutions that will be offered to the City of Košice. Read how it turned out.

The citizen’s first contact with the city  

Birth of a child, graduation, purchase of an apartment, getting a dog, interest in social housing or the providing of care for the elderly – at first sight, different life situations which are connected by one place – the Office of the First Contact (OFC) of the Municipality of Košice. On the Košice “white house” ground floor, all age and social groups have been holding the door since 2006. 

During this period, this workplace underwent changes, which goal was to ensure smooth operation and quality services for clients. One of the latest innovations was the introduction of an electronic calling system. Nevertheless, it is not easy to keep up with digitization and the growing demands of citizens. 

The biggest challenge is awareness

In the first quarter of 2022, the research team focused on public services  (part of the Citizen Experience and Wellbeing Institute) conducted research on the (OFC) service. They found out that although the citizens are satisfied with the work of clerks, the problem arises when they want to get orientated in their own responsibilities towards the Municipality. “After evaluating the survey and in cooperation with local government representatives, we stated that there is a space for improvement within this city service,” says designer and researcher Silvia Bárdová. “We decided that during the second design sprint, we will look for ways how to help citizens to choose the most acceptable communication with the city. We also wanted to ensure that both parties – citizens and employees of the office – were satisfied,” she explains. 

All stakeholders cooperated 

The first day began with interviews with administrators of the (OFC) service. The task of the participants was to get as much information as possible about the current situation. In the next step, they defined the people and their own goal of a design sprint. They ended the day with input from the decision-makers – deputy directors of the Municipality of Košice – Richard Dlhý and Branislav Ondík. From many ideas, they chose three, which proceeded to the next stage. 

The second day was about prototyping. Citizens played their role here, having the opportunity to test and comment on the ideas. After incorporating the new findings, the results of the design sprint were presented to stakeholders. 

The outcomes from the design sprint are being further developed by the municipality, CXI and other stakeholders and soon some of them will be published.

More about the outcomes on the Košice 2.0 project website

https://kosice2.sk/en/novinky/business-and-non-profit-people-brought-a-new-perspective-on-the-first-contact-with-the-city/

Watch the after movie video here.

Share

Other news from this project

The second hackathon of the Košice 2.0

The second hackathon of the Košice 2.0 project brought together skilled people from Slovakia and Ukraine

The aim of the 24-hour marathon of ideas and coding was to find ways to simplify the access of people fleeing the war in Ukraine to the Slovak labor m...

Kosice 2.0

Culture and cultural heritage

Košice - Slovakia

Culture and cultural heritage
Kosice makes data publicly accessible to harness innovation and improve wellbeing.

Developing an open-data culture to advance city innovation: Open Data Kosice on the spotlight

Municipalities have been investing all the more in the last decade into developing infrastructures that enable them to work with data to improve their...

Kosice 2.0

Culture and cultural heritage

Košice - Slovakia

Culture and cultural heritage
Košice 2.0 series

Košice 2.0 series

The Košice 2.0 project focuses on citizen experience, public services, improvement of well-being and growth of civic engagement. To bring these subjec...

Kosice 2.0

Culture and cultural heritage

Košice - Slovakia

Culture and cultural heritage
Cross-sectoral cooperation under the Košice 2.0 project led to an innovative solution for the refugee centre

Cross-sectoral cooperation under the Košice 2.0 project led to an innovative solution for the refugee centre

Similarly to the world we live in, the Košice 2.0 project had to face unexpected circumstances right from the beginning of its implementation....

Kosice 2.0

Culture and cultural heritage

Košice - Slovakia

Culture and cultural heritage
Teams working together during the second hackathon of Kosice 2.0 project

How does Kosice 2.0 project channels collective intelligence to respond to the Ukraine emergency

The second hackathon of the project developed solutions to help Ukrainian war refugees access the Slovak labor market....

Kosice 2.0

Culture and cultural heritage

Košice - Slovakia

Culture and cultural heritage
Open data portal of the city of Košice

Open data portal of the city of Košice is launched! The municipality has published the first datasets

The city of Košice has launched the pilot version of the open data portal. In cooperation with other partners, they will gradually publish new dataset...

Kosice 2.0

Culture and cultural heritage

Košice - Slovakia

Culture and cultural heritage
cover

We looked for ways to improve the city’s caregiving services (Design Sprint)

Creative people who care about living better in Košice gathered at a design sprint with a desire to learn something new, move out of their comfort zon...

Kosice 2.0

Culture and cultural heritage

Košice - Slovakia

Culture and cultural heritage
well being

Pandemic and well-being in Košice. The survey showed who was the most affected

The pandemic affected everyone’s life in different ways and with different intensities. In the Košice 2.0 project, we decided to conduct an extensive ...

Kosice 2.0

Culture and cultural heritage

Košice - Slovakia

Culture and cultural heritage
happy

Košice as a city of happy inhabitants

Well-being is an individual state of feeling healthy and happy, the overall condition of life satisfaction. The environment in which people live, the ...

Kosice 2.0

Culture and cultural heritage

Košice - Slovakia

Culture and cultural heritage
Image 1

Kosice 2.0 Journal 1: Hitting the ground running

The Kosice 2.0 project capitalizes on the ongoing culture-led transformation dynamics in the city of Kosice to increase citizens’ wellbeing while rein...

Kosice 2.0

Culture and cultural heritage

Košice - Slovakia

Culture and cultural heritage
Hack for community

Hack for Community has shown how technology can help communities in Košice

Programmers, copywriters, UX designers, idea makers, and community representatives work 24 hours to bring ready-made solutions that can help improve t...

Kosice 2.0

Culture and cultural heritage

Košice - Slovakia

Culture and cultural heritage
New city parks

Urbanists, citizens, and stakeholders met in participatory planning of new city parks in Košice

The Košice 2.0 mobile research unit, also called Mobile Urban Lab (MUL), has started its activities with a series of meetings called New City Parks. T...

Kosice 2.0

Culture and cultural heritage

Košice - Slovakia

Culture and cultural heritage
Kosice 2.0 launches its Urban Innovation Sphere

Kosice 2.0 launches its Urban Innovation Sphere and brings together citizens, start-ups and policymakers to drive change in the city

How can a City nurture intelligence among its society to improve public service provision and boost economic activity? What could be the role of cult...

Kosice 2.0

Culture and cultural heritage

Košice - Slovakia

Culture and cultural heritage